Last Updated: 14 September 2025

These Event Terms and Conditions ("Event Terms") apply to all events listed, hosted, or facilitated through the U-Crew platform, whether paid or free. These Event Terms must be read in conjunction with U-Crew’s Terms and Conditions. By registering for or attending any event, you agree to be bound by these Event Terms and the U-Crew Terms and Conditions.

1. Introduction and Acceptance

By using the U-Crew Platform, you acknowledge that you have read, understood, and agree to be bound by these Event Terms. In the event of any inconsistency between these Event Terms and the Platform Terms, the Platform Terms shall prevail.

2. Role of U-Crew

U-Crew provides a facilitative platform for event registration and communication but is not a party to any agreement between Organisers and Participants. All arrangements, including event delivery and conduct, are the responsibility of the Organiser.

U-Crew does not conduct safety checks or risk assessments. Organisers and Participants are responsible for ensuring safety and compliance with applicable laws.

3.  Event Types

3.1. Free Events

Registration is subject to availability. Attendees should notify U-Crew at least 24 hours in advance if unable to attend. Repeated no-shows may result in restrictions.

3.2. Paid Events

Full payment is required at registration. Cancellations must be submitted via the Platform before the Event Start Date. Refunds are subject to the Listing terms and applicable consumer laws.

Refer to Clause 7.4 and Clause 7.7 of the Platform Terms.

3.3. Fee Schedule

The following table outlines standard fees applicable to event transactions conducted through the U-Crew Platform. These fees are subject to change in accordance with Clause 20.2 of the Platform Terms. All fees are inclusive of applicable taxes unless otherwise stated.

Fee Type	Amount / Rate	Charged To
Platform Service Fee	$11 (incl GST) per transaction	Participant
Commission	up to 16.5% (incl GST) of Event Fee	Organiser
Cancellation Fee	Variable (per Listing)	Participant
Late Cancellation Penalty	Variable (per Listing)	Participant

U-Crew may deduct applicable fees from the Total Fees collected before remitting the balance to the Organiser.

Refer to Clause 7.9 of the Platform Terms.

4. Event Participation and Operations

Attendees with accessibility needs or special requirements should notify us at registration or as soon as possible, and we will make reasonable efforts to accommodate these needs. Participation in certain events may be restricted by age as clearly stated in the event listing, and by registering you represent that you meet any minimum age requirement.

Participants must behave professionally and respectfully in accordance with the U-Crew Code of Conduct. Organisers may refuse entry or remove attendees for disruptive or unsafe behaviour.

Refer to Clause 11 of the Platform Terms.

5. Content and Intellectual Property

Event materials are protected by copyright. Organisers warrant that uploaded content does not infringe third-party rights.

Refer to Clause 12 and Clause 14 of the Platform Terms.

6. Privacy and Data Use

Personal information is handled in accordance with U-Crew’s Privacy Policy.

Refer to Clause 5 and Clause 15 of the Platform Terms.

7. Photography and Recording

By attending, you grant permission to be photographed or recorded unless you opt out in writing before the event.

8. Liability, Risk and Waiver

8.1. Assumption of Risk and Waiver

Participants acknowledge and accept risks associated with event participation, including injury or illness.

Refer to Clause 9 and Clause 13 of the Platform Terms.

8.2. Organiser Insurance, Risk Disclosure, and Waivers

Organisers must ensure appropriate insurance and may require signed waivers for hazardous activities.

8.3. Medical Fitness and Emergency Procedures

Participants must be medically fit and disclose relevant conditions. Organisers must communicate emergency procedures.

9. Limitation of Liability and Indemnity

9.1. Indemnity

Participants and Organisers agree to indemnify and hold harmless U-Crew, its officers, employees, and agents from any and all claims, liabilities, damages, or expenses (including legal fees) arising from or in connection with their participation in or organisation of any event, including but not limited to those involving hazardous activities.

9.2. Limitation of Liability Between Participants and Organisers

To the fullest extent permitted by law, Participants and Organisers agree that neither party shall be liable to the other for any indirect, incidental, special, or consequential loss or damage arising out of or in connection with participation in or organisation of any event, except to the extent such liability cannot be excluded by law.

9.3. Mutual Indemnification Between Participants and Organisers

Participants and Organisers agree to indemnify and hold harmless each other from any and all claims, liabilities, damages, or expenses (including legal fees) arising from or in connection with their own acts or omissions in relation to the event, except to the extent caused by the other party’s negligence, willful misconduct, or breach of these Event Terms.

9.4. Notice and Cooperation

Each party must promptly notify the other of any claim for which indemnification is sought and cooperate in the defense of such claim.

10. Event Changes, Cancellations, and Force Majeure

The Organiser reserves the right to cancel any event due to low enrolment, organiser illness, or other circumstances beyond our control. In such cases, registrants will be notified as soon as possible and offered either a full refund (for paid events) or priority registration for a future event.

Neither party shall be liable for any failure or delay in performing their obligations under these Event Terms if such failure or delay results from events beyond their reasonable control, including but not limited to natural disasters, acts of government, or other unforeseeable events. U-Crew shall have the sole discretion to determine whether a force majeure event has occurred and any decisions made by U-Crew regarding force majeure events shall be final and binding on all parties.

11. Feedback, Complaints, and Dispute Resolution

Feedback must be submitted within 7 days. Disputes must first be resolved via Platform communication tools. U-Crew may assist and issue a binding decision.

Refer to Clause 21 of the Platform Terms.

12. Communication and Off-Platform Transactions

All event-related communications must occur via the Platform. Off-platform arrangements are prohibited.

Refer to Clause 17 of the Platform Terms.

13. Miscellaneous

These Event Terms are subject to change by U-Crew. Updated versions will be posted on the Platform. Any clause deemed invalid will not affect the remainder of the Rental Terms. Time is of the essence for all obligations.

14. Legal Provisions

Nothing in these Event Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies conferred by the Australian Consumer Law (ACL) or any other applicable law that cannot be excluded, restricted, or modified by agreement. Where permitted by law, any liability of the Organiser, Participant, or U-Crew arising from a breach of such non-excludable consumer guarantees is limited, at U-Crew’s discretion, to the resupply of the services or the payment of the cost of resupplying the services.

If any provision of these Event Terms is found to be invalid or unenforceable, such provision shall be severed, and the remaining provisions will remain in full force and effect.

These Event Terms are subject to change by U-Crew. Updated versions will be posted on the Platform. Any clause deemed invalid will not affect the remainder of the Event Terms. Time is of the essence for all obligations.

15. Definitions

• Commission: The fee deducted by U-Crew from the total payment received by the Organiser for the sale of an Event. This fee is calculated as a percentage of the total sale amount and is retained by U-Crew as compensation for providing the platform and facilitating the sale transaction
• Fee Schedule: A table of standard fees applicable to transactions, as outlined in Clause 7.9 of the Platform Terms.
• Listing: The detailed description and terms under which an Event is offered by the Organiser, including specifics about the Event such as its price and other relevant details.
• Proposal: The offer submitted by the Participant and accepted by the Organiser via the U-Crew Platform, specifying the Event details and terms.
• Service Fees: The fees charged by U-Crew to the Participant for use of the Platform as set out in the Event Proposal.
• Total Fees: The full amount payable by the Participant, including ticket price, Service Fees, Commissions, and applicable Taxes.

Last Updated: 14 September 2025

This Code of Conduct applies to all Users participating in or organising events through the U-Crew Platform. It supplements the Platform Terms and Conditions and the Privacy Policy

1. Respect, Inclusion & Safety

All Users must treat others with respect, courtesy, and dignity. Discriminatory behaviour or harassment of any kind is strictly prohibited. Users must foster an inclusive environment and prioritise the safety and wellbeing of all Participants.

Refer to Clause 11 – User Conduct and Clause 15 – Reporting Misconduct of the Platform Terms..

2. Organiser Responsibilities

Organisers must manage Events responsibly and transparently, providing clear descriptions, safety considerations, and risk assessments. Events must comply with relevant laws and maintain appropriate insurance.

Organisers must communicate promptly with Participants regarding changes, cancellations, or safety concerns, and make reasonable accommodations for accessibility needs.

Refer to Clause 6 – Listings and Clause 9 – Insurance and Liability..

3. Participant Responsibilities

Participants must arrive prepared, follow all Event rules and safety instructions, and engage respectfully with others. Notify Organisers promptly if unable to attend and disclose any relevant health or safety concerns. Do not attend if unwell or posing a health risk.

Refer to Clause 8 – Remedies and Default and Clause 11 – User Conduct.

4. Prohibited Conduct

Strictly prohibited conduct includes:

• Unsafe behaviour or ignoring safety instructions;
• Harassment, bullying, discrimination, or hate speech;
• Unwelcome sexual advances or inappropriate physical contact;
• Disrupting Events or interfering with participation;
• Bringing weapons or illegal substances to Events.

Refer to Clause 11 – User Conduct and Clause 18 – Termination and Suspension..

5. Reporting

eport safety concerns, inappropriate behaviour, or Code violations through the Platform’s in-app reporting system or by email to support@u-crew.com.au. Reports should be made in good faith and include accurate details.

Refer to Clause 15 – Reporting Misconduct.

6. Enforcement

Violations may result in warnings, suspension, or permanent removal from the Platform.

Refer to Clause 18 – Termination and Clause 21 – Dispute Resolution..

7. Special Considerations

Events involving minors or high-risk activities are subject to additional protocols, safety measures, and compliance with legal requirements.

Refer to Clause 8.2 – Organiser Insurance and Risk Disclosure in the Event Terms.

8. General

This Code supplements the Platform Terms and Conditions and Privacy Policy. For all legal, financial, and process matters, refer to the Platform Terms.

Refer to Clause 13 – Miscellaneous and Clause 14 – Legal Provisions.